Its not often that I gush over customer service. I will express appreciation and fill out surveys when I’m happy, and leave it at that.
We have been using the iPeople Connect suite as our data repository for just over a year now. Having our Meditech data available in SQL Server has made it possible to implement solutions that would’ve required expensive vendor assistance in the past.
The iPeople team has always provided stellar support and we’ve been very happy with them. Today though, they blew us away with their dedication to customer service by reaching out proactively on an issue.
I am working on a project that uses data pulled from nursing interventions. The project is not yet live and until an hour ago, I hadn’t had a chance to work on it for the past week.
I noticed that there was no information crossing over from Meditech. It did’t take me long to discover the reason. I had screwed up the start date of the download query.
iPeople ECHO allows us to customize download queries in order to ensure the we can get only what we need. I decided to take advantage of that, but in doing so I had neglected to add a line of code.
I started the download, and was immediately distracted by another, unrelated task.
As I was finishing that up my phone rang. It was Drew Sher from iPeople.
I was a bit shocked as there were no major issues with our system. I knew this because I was looking at it at the time.
Drew had noticed the error in the download I was working on and called me to help me get it working the way I wanted.
Seriously, how awesome is that?!
It would be like looking out at your driveway and seeing your dealer’s mechanic pull up to fix something because your car called them!
This is a big kudo’s to iPeople and their excellent staff!